BILLIE EILISH NEON WALL FRAME

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At Metal Arc, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

Returns Available

• Returns are accepted within 7 days of delivery for eligible products.
• Product must be:UnusedIn original conditionWith original packaging

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
• Made-to-order items
• Products damaged due to misuse or improper handling by customer

Damaged / Wrong Product

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery
• Share:Order IDClear photos Complete unboxing video

Without an unboxing video, damage claims may not be accepted.

Refund Process

• Once the returned item passes inspection, refund will be processed within 5–7 business days to the original payment method.

Exchange Policy

• Exchanges are available for damaged, defective, or wrong items only.

Cancellation Policy

• Orders can only be cancelled before dispatch.
• Customized orders cannot be cancelled once production starts.

Shipping Charges

• Return shipping charges may apply unless the issue is from our side.