Refund policy
Return & Refund Policy
At Metal Arcc, customer satisfaction matters to us. Every product is crafted with care, and we want you to be happy with what arrives at your door. Please read this policy carefully before placing an order.
Returns
We accept returns within 7 days of delivery for eligible products.
To be eligible, the product must be:
- Unused and in original condition
- Returned with its original packaging
- Free from damage caused after delivery
Non-Returnable Items
The following are not eligible for return or refund:
- Customized or personalized products
- Made-to-order items
- Products damaged through misuse, mishandling, or improper installation
- Items returned without original packaging
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we'll make it right.
Before you accept the parcel
We strongly recommend inspecting your package in front of the delivery person. If you see visible damage or tampering, refuse the delivery. This is the fastest route to a replacement and saves you the claims process entirely.
If you've already accepted it
Contact us within 24 hours of delivery with:
- Your Order ID
- Clear photographs of the damage
- A complete, unedited unboxing video
The unboxing video is mandatory. Our shipping partners require it as proof of transit damage, and without it we cannot raise a claim on your behalf. Please start recording before you open the packaging.
Refunds
Once a returned item reaches us and passes inspection, your refund is processed within 5–7 business days to the original payment method. Depending on your bank, it may take a few additional days to appear in your account.
Exchanges
Exchanges are available for damaged, defective, or incorrect items only. We do not offer exchanges for change of mind, size preference, or design preference.
Cancellations
- Orders can be cancelled any time before dispatch
- Customized orders cannot be cancelled once production has begun
To cancel, contact us as quickly as possible with your Order ID.
Return Shipping
Return shipping charges may apply. If the issue is on our side — damage in transit, a defect, or the wrong item — we cover the cost.
Contact Us
We're here to help.
| +91 70610 91787 | |
| Phone | +91 70610 91787 |
| metalarcc@gmail.com | |
| Address | Main Market, Sant Nagar, Near Aggarwal, Burari, Delhi – 110084, India |
| Support hours | 24×7 |
For the quickest response on a damage claim, message us on WhatsApp with your Order ID and unboxing video attached.
By placing an order with Metal Arcc, you acknowledge and agree to the terms of this policy.